Frequently asked questions
Answers for customers renting a cab and for owners listing their vehicles on RideMitra.
For customers
What is RideMitra?
RideMitra helps people discover available rental vehicles and connect with vehicle owners. Availability and final arrangements depend on the listing and the agreement reached with the owner.
How do I find a vehicle?
Open RideMitra, browse/search available vehicles, review the listing, and submit an inquiry or fare offer where available.
How does fare negotiation work?
You can submit an offer. The owner may accept, reject, or send a counter-offer. Review the latest offer and continue until both sides agree.
When is my booking confirmed?
Follow the booking confirmation step shown in RideMitra after the fare is agreed. An inquiry or an unaccepted offer should not be treated as a confirmed booking.
What if an owner does not respond?
Check your inquiry and messages for updates. If you still need help, contact support through the official WhatsApp or email channel during business hours (WhatsApp/phone +91 522 400 1122 or email support@myridemitra.in, Mon–Sat, 9 AM – 8 PM IST).
Can I cancel or request a refund?
Cancellation and refund eligibility are governed by RideMitra’s existing written policy. Read that policy in our Terms of Service or contact support.
The vehicle did not arrive or the owner is unreachable. What should I do?
Use available contact and booking details, keep relevant booking information, and contact support. If you are in immediate danger, contact local emergency services (112).
I cannot log in or the website/app is not working.
Check your connection and confirm you are using the latest available app/build or a supported browser. Note the error and approximate time, then contact support if it continues. Never share your password or OTP.
My inquiry, message, or booking status looks wrong.
Contact support with the inquiry/booking ID, what you expected, what appears instead, and a screenshot if useful. Hide unrelated personal information in screenshots.
How can I contact support?
Use RideMitra’s official WhatsApp or support email during published business hours: WhatsApp/phone +91 522 400 1122 or email support@myridemitra.in, Mon–Sat, 9 AM – 8 PM IST.
How quickly will support reply?
Support operates during published business hours (Mon–Sat, 9 AM – 8 PM IST).
I have a safety or privacy concern.
Contact support through the official channel without sharing unnecessary sensitive information. For immediate danger, contact local emergency services (112).
For vehicle owners
Why is my vehicle not visible?
Check that the listing was saved, required information is complete, and availability/status settings are correct. If it still does not appear, contact support with the listing details.
How do I respond to an offer?
Open the relevant inquiry, review the customer’s offer, and use the available accept, reject, or counter-offer action. Check the current offer before responding.
Can I change the fare after it has been agreed?
Do not assume a new fare is accepted automatically. Discuss any change with the customer and follow the current RideMitra workflow and applicable written policy.
What if the customer stops responding?
Keep communication within the relevant inquiry where possible and review the current inquiry/booking status. Contact support if the workflow appears stuck.
Why are my documents pending or rejected?
Review any available status or instructions. If the reason is unclear, contact support with the vehicle/document reference. Do not send unnecessary identity or financial information through unofficial channels.
What if the app or website shows an error?
Record the error, approximate time, device/browser/app version, and steps that caused it, then send these details through the official support channel (WhatsApp/phone +91 522 400 1122 or email support@myridemitra.in, Mon–Sat, 9 AM – 8 PM IST).
Still need help? WhatsApp/phone +91 522 400 1122 or email support@myridemitra.in, Mon–Sat, 9 AM – 8 PM IST.